RETURN AND REFUND POLICY

RETURN AND REFUND POLICY

RETURN AND REFUND POLICY

Changes to Ordered Items:

Due to the confirmation process during ordering, including details such as size, design, and quantity, we cannot accept returns or exchanges for selections made in error, including incorrect items, sizes, designs, or addresses. However, you can cancel your order within 12 hours and reorder as desired.

Cancellation Requests:

Requests for cancellation are only accepted within the first 12 hours after order placement.

Return And Refund Policy 1
Return And Refund Policy 1

Changes to Ordered Items:

Due to the confirmation process during ordering, including details such as size, design, and quantity, we cannot accept returns or exchanges for selections made in error, including incorrect items, sizes, designs, or addresses. However, you can cancel your order within 12 hours and reorder as desired.

Cancellation Requests:

Requests for cancellation are only accepted within the first 12 hours after order placement.

Return policy

Return Policy 3

Refund Request Deadline:

Requests must be made within 7 days of receiving the product.

Refund and Return Request Process:

  1. Contact us via email at [email protected], including proof of order(check below), to request a refund.
  2. Our customer service team will review your request and respond regarding eligibility within 1-2 business days. Please ensure email notifications are enabled and await our response.

Proof of Order for Refund Claims:

Required documentation includes the shipping label/receipt, proof of purchase, evidence of defective items, and email screenshots from us.

Accepted Reasons for Refunds:

  1. Product arrives damaged.
  2. Product design differs from what was ordered.
  3. Product size is incorrect.
  4. Product material is incorrect.
  5. Incorrect items were sent.

Returns are not applicable for subjective reasons from the customer such as: not beautiful, don’t like, bad product,…

Return Address:

Upon confirmation of refund or return eligibility via email, items can be sent to:
2135 Miner St, Fort Wayne, IN 46802, United States.

Note: Do not return items without confirmation via email, as we cannot be responsible for lost returns. Please provide the tracking number to [email protected] separately.

Requirements for Returned Products:

  1. Items must not be worn or washed.
  2. Items must not be modified.
  3. Items must not be defective unless due to our error.
  4. Items must have original tags attached.

Cost of Return Shipping:

Customers are responsible for return shipping costs, which are not included in reimbursable amounts.

Return Policy

Refund Request Deadline:

Requests must be made within 7 days of receiving the product.

Proof of Order for Refund Claims:

Required documentation includes the shipping label/receipt, proof of purchase, evidence of defective items, and email screenshots from us.

Requirements for Returned Products:

  1. Items must not be worn or washed.
  2. Items must not be modified.
  3. Items must not be defective unless due to our error.
  4. Items must have original tags attached.

Refund and Return Request Process:

  1. Contact us via email at [email protected], including proof of order(check below), to request a refund.
  2. Our customer service team will review your request and respond regarding eligibility within 1-2 business days. Please ensure email notifications are enabled and await our response.

Accepted Reasons for Refunds:

  1. Product arrives damaged.
  2. Product design differs from what was ordered.
  3. Product size is incorrect.
  4. Product material is incorrect.
  5. Incorrect items were sent.

Returns are not applicable for subjective reasons from the customer such as: not beautiful, don’t like, bad product,…

Return Address:

Upon confirmation of refund or return eligibility via email, items can be sent to:
2135 Miner St, Fort Wayne, IN 46802, United States.

Note: Do not return items without confirmation via email, as we cannot be responsible for lost returns. Please provide the tracking number to [email protected] separately.

Cost of Return Shipping:

Customers are responsible for return shipping costs, which are not included in reimbursable amounts.

Refund Policy

Refunds will be given in case the returned product is out of stock, and the customer does not want to exchange for a similar product.

Related fee

Please note that we will not refund any fees charged by your bank.

Refund Processing Time:

Refunds may take 7-15 business days to process, depending on your bank. Please contact your bank if you have not received it within this timeframe.

We appreciate your understanding and cooperation with our return and refund policy. If you have any further questions or concerns, please don’t hesitate to contact us via email [email protected]

Refund Policy
Refund Policy

Refunds will be given in case the returned product is out of stock, and the customer does not want to exchange for a similar product.

Related fee

Please note that we will not refund any fees charged by your bank.

Refund Processing Time:

Refunds may take 7-15 business days to process, depending on your bank. Please contact your bank if you have not received it within this timeframe.

We appreciate your understanding and cooperation with our return and refund policy. If you have any further questions or concerns, please don’t hesitate to contact us via email [email protected]